Mexican Fast Food

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Faq

Frequently Asked Questions.

01. The order

When will I receive my order?

When placing your order, a shipping date will be provided. After your order is confirmed, the same delivery time will also be mentioned in the order confirmation. The shipping date on our website will always match the one on your order confirmation.

Can I cancel my order if the delivery time is longer than expected?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive my invoice?

Once your order is paid, an invoice is not automatically generated. You can get your invoice in two ways:

  1. Log in to your account on our website, where you can view your orders and download the invoice.
  2. Contact our customer service for assistance.

02. Shipment

When do I receive my order?

When placing your order, a shipment date is indicated. This shipping date will be the same in your order confirmation, ensuring no discrepancies between what’s shown on our website and your confirmation email.

What if my order takes longer to arrive? Can I cancel it?

Yes, if you see a longer delivery time after placing your order, you can cancel it by contacting our customer service. The refunded amount will appear in your bank account within two working days. If the order has already been shipped, it cannot be canceled.

How can I track my shipment?

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

03. Payments & Invoices

Do I receive an invoice for my purchase?

Invoices are not automatically sent after payment. However, you can access your invoice by:

  1. Logging into your account on our website and downloading it from the orders section.
  2. Requesting it from our customer service.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, bank transfers, and other online payment options available at checkout.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, Exchanges & Complaints

Can I return or exchange my order?

Yes, if your order is eligible for returns or exchanges, you can request it by contacting our customer service. Products must be in their original condition and returned within the specified return period.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or issue a refund, depending on the situation.

How do I file a complaint?

If you have any issues with your order, please reach out to our customer service team. We are committed to resolving any concerns quickly and efficiently.